Privacy Policy

Effective date: 26.01.2026

This Privacy Policy outlines how the website lrcsupportteam.org, operated under the brand Slotbox (“we/us/our”), collects, uses, stores, and protects your personal data when you access or use our online casino services. By continuing to browse or use this site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Types of Data Collected

We may collect various types of personal data from our users to provide and improve our services. The information we collect includes, but is not limited to:

Personal identification details such as name, date of birth, address, email address, and telephone number
Financial information including payment card details, bank account information, and transaction history
Account credentials such as username and password
Technical data including IP address, browser type, device information, and operating system
Behavioural data such as gameplay history, preferences, and interactions with our website
Identity verification documents such as passport, driver’s licence, or utility bills

2. Purposes of Processing

We process your personal data for legitimate business purposes and to comply with our legal obligations. The main purposes for which we use your personal data include:

To create and manage your user account
To process deposits, withdrawals, and other financial transactions
To provide customer support and respond to your enquiries
To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
To prevent fraud, money laundering, and other illegal activities
To personalise your gaming experience and offer tailored promotions
To analyse website usage and improve our services
To comply with legal and regulatory requirements applicable in Ireland and other jurisdictions
To send you marketing communications where you have consented to receive them

3. Disclosure and Sharing with Third Parties

We may share your personal data with carefully selected third parties who assist us in operating our business and providing our services. We will never sell your personal data to third parties. We may disclose your information to:

Payment service providers and financial institutions to process transactions
Identity verification and fraud prevention service providers
Cloud storage and IT service providers who host our systems and data
Marketing and analytics partners to improve our services and communications
Legal and professional advisors where necessary for legal advice or proceedings
Regulatory authorities and law enforcement agencies when required by law
Business partners in the event of a merger, acquisition, or sale of assets

All third parties with whom we share your data are required to maintain appropriate security measures and to process your information only in accordance with our instructions and applicable data protection laws.

4. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and deliver personalised content. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Strictly necessary cookies that are essential for the website to function properly
Performance cookies that collect information about how visitors use our website
Functionality cookies that remember your preferences and settings
Targeting cookies that deliver relevant advertisements and track campaign effectiveness

You can control and manage cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website and limit your user experience.

5. Security Measures

We are committed to protecting your personal data and have implemented appropriate technical and organisational security measures to safeguard the information we collect. Our security measures include:

Encryption of data in transit and at rest using industry-standard protocols
Secure socket layer (SSL) technology to protect data transmission
Regular security assessments and vulnerability testing
Restricted access to personal data on a need-to-know basis
Staff training on data protection and security best practices
Firewalls and intrusion detection systems to prevent unauthorised access
Secure payment processing through certified third-party providers

Whilst we take all reasonable precautions to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we continuously strive to use commercially acceptable means to protect your information.

6. Retention Period

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. The retention period for your data depends on various factors, including:

Active account holders: we retain your data for the duration of your relationship with us and for a reasonable period thereafter
Closed accounts: we retain certain information for up to seven years after account closure to comply with legal obligations, including financial record-keeping, AML, and tax requirements
Marketing data: we retain marketing preferences and communications data until you withdraw consent or for a maximum of three years of inactivity
Transaction records: financial transaction data is retained for the period required by Irish and EU law

After the retention period expires, we will securely delete or anonymise your personal data in accordance with our data retention policy.

7. User Rights Regarding Personal Data

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have certain rights concerning your personal data. These rights include:

The right to access your personal data and obtain a copy of the information we hold about you
The right to rectification if your personal data is inaccurate or incomplete
The right to erasure (the “right to be forgotten”) in certain circumstances
The right to restrict processing of your personal data in specific situations
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to object to processing based on legitimate interests or for direct marketing purposes
The right to withdraw consent at any time where processing is based on consent
The right to lodge a complaint with the Data Protection Commission of Ireland if you believe your rights have been violated

To exercise any of these rights, please contact us using the details provided in section 10 of this Privacy Policy. We will respond to your request within one month, though this period may be extended in complex cases.

8. Links to Other Websites

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of external websites. When you click on a link to a third-party website, you will be subject to that website’s own privacy policy and terms of use. We strongly encourage you to review the privacy policies of any third-party websites you visit. We do not endorse, monitor, or assume any responsibility for third-party websites or their handling of your personal information.

9. Updates to the Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other operational reasons. When we make material changes to this Privacy Policy, we will notify you by updating the effective date at the top of this page. We may also provide additional notice through email or a prominent notice on our website for significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

10. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, or if you wish to exercise any of your rights under data protection law, please contact us using the following details:

Email: [email protected]

Site web: lrcsupportteam.org